TeamWeGo respects your privacy and is committed to protecting your personal data in compliance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486). This Privacy Policy explains how we collect, use, store, and protect your data.
1. Data Collected
Personal Data: Includes your name, delivery address, email address, phone number, and payment information, collected only when you register an account, place an order, or contact us.
Non-Personal Data: Such as browser type, IP address, and website usage data, collected via cookies to improve the website experience.
2. Data Usage
To process orders, arrange deliveries, and provide customer service.
To send promotional or membership program information (you may unsubscribe at any time).
To analyse website usage and optimise services and user experience.
To comply with legal or regulatory requirements.
3. Data Sharing
Your personal data will not be sold or shared with third parties, except with:
Logistics companies (e.g., for delivery purposes).
Payment service providers (e.g., for processing credit card transactions).
Legal or regulatory authorities (if required).
We ensure all third-party partners comply with relevant privacy regulations.
4. Data Storage and Security
Your data is stored on secure servers protected by encryption technology.
Data is retained only for the duration necessary to fulfil the purposes of collection or as required by law.
We take reasonable measures to prevent unauthorised access, but cannot guarantee absolute security.
5. Your Rights
You have the right to access, correct, or delete your personal data by contacting [cs@teamwego.com].
You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in the email.
You may disable cookies through your browser settings, though this may affect certain website functions.
6. Cookies Usage
This website uses cookies to record your preferences and browsing behaviour, enabling us to provide a more personalised experience.
You may disable cookies in your browser at any time, but this may impact website functionality.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us via email at [cs@teamwego.com] or WhatsApp at [+852 9245 7612]. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM.
Last Updated: July 18, 2025
TeamWeGo reserves the right to update this Privacy Policy at any time, with the latest version published on this website.
