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Free Hong Kong Shipping for Order on or over HKD$200 (SF Express Station/ Locker)/ (SF Express - HK Home/ Workplace Delivery for Order on or over HKD$400

Free Macau, Taiwan, Singapore and Malaysia Shipping for orders over HKD$300

Free Hong Kong Shipping for Order on or over HKD$200 (SF Express Station/ Locker)/ (SF Express - HK Home/ Workplace Delivery for Order on or over HKD$400

Free Macau, Taiwan, Singapore and Malaysia Shipping for orders over HKD$300

Free Hong Kong Shipping for Order on or over HKD$200 (SF Express Station/ Locker)/ (SF Express - HK Home/ Workplace Delivery for Order on or over HKD$400

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Delivery Policy

TeamWeGo Shipping Fee Calculation

1. Shipping Fee Principles

  • Product prices do not include shipping fees, which are calculated separately at checkout based on order details.

  • Shipping fees are determined by the delivery region, order weight, and shipping method, with the exact amount displayed on the checkout page.

2. Hong Kong Local Orders

  • Local orders in Hong Kong are subject to a standard shipping fee of HK$25-30 (for orders below HK$200).

  • Orders of HK$200 or above qualify for free shipping (Hong Kong only, applicable to SF Express stations/smart lockers).

  • Orders of HK$400 or above qualify for free shipping (Hong Kong only, applicable to SF Express residential/office delivery).

  • Remote areas (e.g., outlying islands, Tung Chung, Ma Wan) do not incur additional surcharges.

3. International Orders

  • International shipping fees are calculated based on the destination country/region, package weight, and shipping method.

  • Reference fee range (for a 1 kg package):

    • Asia (e.g., Taiwan, Macau, Malaysia, Singapore, Japan, South Korea): approximately HK$80 - HK$200.

    • Europe and North America: approximately HK$150 - HK$300.

    • Other regions: a specific amount is displayed at checkout.

  • Orders of HK$300 or above qualify for free shipping (Malaysia and Singapore only).

  • Orders of HK$400 or above qualify for free shipping (Macau only).

  • International orders may incur additional taxes or customs clearance fees, which are the customer’s responsibility and subject to local customs regulations.

  • International orders require the recipient’s English name and English address for delivery arrangements.

4. Free Shipping Promotions

  • TeamWeGo periodically offers free shipping promotions, with conditions (e.g., minimum spend) announced on the Website.

  • Free shipping applies only to designated regions or products, as specified in the promotion terms.

  • Orders of HK$200 or above qualify for free shipping (Hong Kong only, applicable to SF Express stations/smart lockers).

  • Orders of HK$400 or above qualify for free shipping (Hong Kong only, applicable to SF Express residential/office delivery).

  • Orders of HK$300 or above qualify for free shipping (Malaysia and Singapore only).

  • Orders of HK$400 or above qualify for free shipping (Macau only).

5. Important Notes

  • All shipping fees are settled in Hong Kong Dollars (HKD). International orders may be affected by exchange rate fluctuations.

  • Customers must provide accurate delivery addresses. Additional fees or losses due to incorrect addresses are the customer’s responsibility.

  • TeamWeGo reserves the right to adjust shipping fee standards, with the latest information displayed on the checkout page.

Contact InformationFor shipping fee inquiries, contact us Monday to Friday, 10 AM to 6 PM, via email at [cs@teamwego.com] or WhatsApp at [+852 9245 7612].

Last Updated: July 18, 2025