Return Policy

TeamWeGo Website Return and Exchange Policy

1. Returns/Exchanges for Quality Issues

• If a product has quality issues (e.g., damage or manufacturing defects), customers may request an exchange within 7 days of receipt.

• The product must be unused, in its original packaging, and include all accessories (e.g., tags).

• To request an exchange, contact customer service (email: cs@teamwego.com or WhatsApp: +852 9245 7612) with your order number, product photos, and a description of the issue.

• TeamWeGo will cover return and reshipping costs for quality-related issues.

2. Exchanges for Non-Quality Issues

• Exchanges for non-quality issues are limited to size changes and do not apply to intimate items (e.g., socks or underwear).

• Exchange requests must be made within 7 days of receipt, with the product unused, in its original packaging, and including all accessories.

• Customers are responsible for return and reshipping fees.

• Exchange requests are subject to TeamWeGo’s approval and stock availability.

3. Refund Policy

• Refunds are only applicable if the exchange product is out of stock.

• Refund requests must be submitted within 7 days of receipt and confirmed by TeamWeGo to meet return conditions.

• Refunds will be processed within 14 working days of return confirmation, issued via the original payment method.

• Fees beyond the product price (e.g., shipping or packaging fees) are non-refundable.

4. Return/Exchange Process

• Contact customer service to submit a return/exchange request, providing order details and relevant evidence (e.g., photos).

• Customer service will provide a return address and instructions. Customers must follow these to return the product.

• Upon inspection and confirmation of eligibility, TeamWeGo will process the exchange or refund.

• Unauthorised returns or products not meeting conditions will be returned to the customer at their expense.

5. Important Notes

• Customers must provide accurate delivery addresses. Losses due to incorrect addresses are the customer’s responsibility.

• Promotional items, gifts, or discounted products may not be eligible for return/exchange, subject to Website announcements.

• TeamWeGo reserves the right to final interpretation and may reject return/exchange requests that do not comply with this policy.

Contact Information For inquiries, contact us Monday to Friday, 10 AM to 6 PM, via email at [cs@teamwego.com] or WhatsApp at [+852 9245 7612].

Last Updated: July 18, 2025